Frequently Asked Questions
- Why should I complete my personal profile?
- How do I save a fund for later?
- How do I turn my Two Factor Authentication on?
- My course isn’t showing on the list during my onboarding setup. What shall I do?
- My mobile number has changed and I can’t access my Two Factor Authentication code. What shall I do?
- How do I track how well I’ve done on a pathway?
- How do I update the email address I used to register my account?
- I'm trying to verify my student email but I’m having issues. What shall I do?
- I forgot the email address I used to register. What shall I do?
- How do I update my student email address associated with my account?
- My email address was detected as spam when I tried to register. What shall I do?
- How do I update the university or course details on my account?
- How do I reset my password?
- When I attempt to sign up, it says my email address is already in use. What shall I do?